Warranty Information

When purchasing any product or service from us you have specific rights and entitlements under Consumer Law and nothing any of us can say or do will override or diminish these.

For more information about your rights and our obligations please go to www.ncat.nsw.gov.au/ or 1300 006 228 in NSW and www.vcat.vic.gov.au/ or 1300 01 8228 in Victoria or our web site www.phonetabulous.com.au

In addition to these rights and entitlements our Warranty Policy is subject to the following:

For all claims:

  • You will require a valid proof of purchase in order to make any claim. This can be your store receipt, bank statement or online warranty registration (go to www.phonetabulous.com.au/warranty).

  • You will be requested to provide a physical address and contact details and may be requested to provide a valid form of identification when claiming or being provided with a refund.

  • If you refuse to provide this information or are unable to we may be unable to consider or process your claim.

  • The item may need to be returned to the manufacturer or their agent or service center (at OUR cost) for inspection, and failure to do so may result in your claim being denied.

  • Our warranty policy and obligations DO NOT cover: 

    > Physical Damage (either accidental or otherwise). > Reasonable wear and tear through normal use.

    > Failure to follow instructions.

    > Damage or failure caused by other components or items not part of the purchase of the item subject to the claim.

For AUDIO products (Headphones, Ear Buds, Bluetooth Devices including speakers and earpieces):

Our returns and exchanges policy applies to these products (go to http://www.phonetabulous.com.au/returns). Once any of these products are opened, they cannot be returned for a refund, exchange, store credit due to change of mind, you “don’t like it” if it operates within the specification/s outlined on the packaging or is fit for purpose and has been properly described and represented.

For Cases & Accessories:

Our returns and exchanges policy applies to these products see our Terms & Conditions Of Sale. 
You can return any of these products within 30 days of the date on your receipt if the packaging is in original undamaged condition and the item has not been used, for a refund, exchange or store credit. If the item has failed due to a manufacturing defect within 12 months from date of purchase on your receipt you have the choice of a repair, replacement or refund subject to the failure, age of the item, reasonable life cycle, fair wear and tear and our obligations under the applicable consumer laws. The Phonetabulous (limited) Lifetime Guarantee for Cases & Accessories: 
In addition to your statutory warranty rights within the first 12 months of purchase if the item has failed due to a manufacturing defect any time after 12 months and up to 24 months from date of purchase on your receipt you have the choice of a repair, replacement or store credit (at our absolute discretion) subject to the failure, age of the item, reasonable life cycle, fair wear and tear.

 

For Repairs and Service:

Please refer to our Terms & Conditions Of Sale.
Our repair and service warranty does NOT cover any failure as a result of physical damage to your device accidental or otherwise even if you are using a protective case and / or screen protector nor does it cover any failure NOT included in the original repair or service. It covers the part or parts supplied and the workmanship.

 

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